Novato Healthcare Center

Quality rating trend

Overall rating declined from 2 to 1 stars over 18 data points.

About Novato Healthcare Center

Novato Healthcare Center is a for-profit, individually owned skilled nursing facility in Novato, California, with a capacity of 181 beds. While the facility maintains a 4-star staffing rating from the Centers for Medicare & Medicaid Services (CMS), it holds a 1-star overall rating due to 1-star scores in both health inspections and quality measures.

Type

Skilled Nursing Facility Also: Nursing home · Rehabilitation center

Capacity

181 certified beds ~166 avg residents/day (92% occupancy)

Reviews

4.0★ average · 18 reviews on Google

• Scott Newcomer ★☆☆☆☆ December 21, 2025

  I have serious doubts about the care provided here. I sent a care package to a resident. It took 7 days to travel 2100 miles to reach the front desk. Then 12 days to get it actually delivered. If they can't handle the simple tasks, then do they really care? Actions speak volumes.

• Charles Thompson ★★★★☆ October 15, 2025

  It’s tough for any patient who needs skilled nursing care. But Novato Healthcare tries its best to deliver competent care along with a very caring nature.<br><br>Photos are of NHC resident, Eileen, at Easter and upon getting headphones for her TV.

• gail allen ★★★★★ September 4, 2025

  Clean environment and cheerful staff

• Mary Anne ★★★★☆ August 22, 2025

  I spoke with my brother's nurse to share information about a missed appointment. She was very kind, shook my hand, and said she would personally call Hanger Clinic to set up another appointment. She also suggested that my brother, when he receives an appointment card, make sure he shares it with his nurse. I had a very positive experience. Keep up the good work.

• katrina quinones ★☆☆☆☆ August 10, 2025

  I absolutely hate this place and will do everything in my power to get my poor mother out of this horrible place. I live about two hours away so I can only make it to Novato once or twice a month and when I do show up my mom is filthy and soiled not clean at all. Her poor eye was matted shut and no one bothered to clean it so she could open her eye. When I brought this to the staffs attention no one could even find the nurse that was supposed to be looking after my mother come to find out the cna took a 3 hour break as I was leaving the facility I could hear this nurse being reprimanded for not actually being in the building nor taking care of patients. How do I know this is not happening all the time. I’m highly disappointed with Novato health center and will be contacting the ombudsman. Family’s if you can avoid placing your loved ones here please do this place is horrible.

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