Complete Care at Kimberly Hall North
Windsor, CT
Complete Care at Kimberly Hall North
Windsor, Connecticut
1 Emerson Dr, Windsor, 6095, Windsor, CT
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Complete Care at Kimberly Hall North Quality & Safety Report
Below Average
CMS Official Overall: 2★ / 5
CMS data as of May 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. See the CMS data behind this score →
Quality rating trend
Overall rating improved from 1 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility administration
- Ownership type
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid
- CMS provider type
- Medicare and Medicaid
- CMS data as of
- May 2026
About Complete Care at Kimberly Hall North
Complete Care at Kimberly Hall North is a 150-bed, for-profit skilled nursing facility located in Windsor, Connecticut. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, consisting of 2-star ratings for staffing and health inspections alongside a 5-star rating for quality measures. it provides long-term care and rehabilitation services overseen by a limited liability company.
- Type
- Skilled Nursing Facility Also: Nursing home · Hospice · Rehabilitation center
- Capacity
- 150 certified beds ~142 avg residents/day (94% occupancy)
Reviews
4.7★ average · 20 reviews on Google
- Rozz Smith ★★★★★ February 16, 2026
The best customer service began at the check-in for me! That young lady is very professional and kind. I would have been lost without her! Thank you so much!
- John Kniering ★★★★★ February 5, 2026
The staff is extraordinary: dedicated & professional.
- Elizabeth Loveless ★★★★★ January 23, 2026
The staff has been great my mom just got there it is really a luxury place ~ she is there for short term rehab but already I know she will get better soon
- Antonia Baker ★★★★★ January 10, 2026
Every time we go there which is a monthly visit on a Saturday for a special church event for the patients in the facility love to see how they participate and get excited about the singing, and how they clap their hands and even at moments, they have a touching moment where they feel special touch And tears begin to fall. It just shows that we are there helping them and comforting them and they are appreciative of us coming in and having time with them and spending time with them and giving them the word of God as well so yes, it is a great place to go to be able to share and comfort with those who are there
- Rhashita Brown ★☆☆☆☆ December 31, 2025
This place is rapidly declining and the way people’s families are treated is highly inappropriate! Staff members steal residents belongings with no resolve and then when you ask for answers you’re met with attitude from their superiors. Rooms are not up to par and neither is the service being provided. They have to do better. When asked for a referral and other options I was told to Google it by their “New Social Worker” J. So here I am on Google 🤷🏾♀️
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CMS data & ratings
Federal inspection results, deficiency counts, penalties, and staffing hours from the Centers for Medicare & Medicaid Services. Data as of May 1, 2026.
CMS star ratings
- Overall
- Below average
- Health inspection
- Below average
- Staffing
- Below average
- Quality measures
- Above average
Safety & inspections
- Health deficiencies
- National median: 8
Staffing breakdown
Average hours of nursing care each resident receives per day.
- Total nurse staffing
- National median: 3.76 hrs
- Registered nurse (RN) 0.57 hrs
- Licensed practical nurse (LPN) 0.62 hrs
- Certified nursing aide (CNA) 1.93 hrs
- Physical therapy 0.04 hrs
Location
1 Emerson Dr, Windsor, 6095, Windsor, CT · Get directions →
Frequently asked questions
What is the overall CMS rating for Complete Care at Kimberly Hall North?
Complete Care at Kimberly Hall North has an overall CMS rating of 2 out of 5 stars.
How did Complete Care at Kimberly Hall North score on health inspections?
Complete Care at Kimberly Hall North received a health inspection rating of 2 out of 5 stars from CMS.
What is the staffing rating for Complete Care at Kimberly Hall North?
Complete Care at Kimberly Hall North has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
How many beds does Complete Care at Kimberly Hall North have?
Complete Care at Kimberly Hall North has 150 certified beds.
Does Complete Care at Kimberly Hall North accept Medicare or Medicaid?
Yes, Complete Care at Kimberly Hall North accepts Medicare and Medicaid. For details on what Medicare covers for nursing home stays, see our Medicare coverage guide.
Where is Complete Care at Kimberly Hall North located?
Complete Care at Kimberly Hall North is located at 1 Emerson Dr, Windsor, 6095, Windsor, Connecticut.
How can I contact Complete Care at Kimberly Hall North?
You can reach Complete Care at Kimberly Hall North by phone at +1 860-688-6443.
Nearby facilities
- Complete Care at Kimberly Hall South 0.1 mi
South Building, 1 Emerson Dr, Windsor, 6095
- Autumn Lake Healthcare at Windsor 1.9 mi
581 Poquonock Ave, Windsor, 6095
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
If you're exploring payment options, learn what Medicare covers for nursing home care →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.